Faqs

Orders

How do I place an order?

Select the product and any available variant, review the specifications and compatibility, add it to your cart, enter your delivery information and complete checkout.

How will I know my order is confirmed?

You will receive an order confirmation using the contact details provided at checkout. For cash-on-delivery or higher-value orders, our team may contact you for verification before dispatch.

Can I change or cancel my order?

Contact us as soon as possible. A change or cancellation can usually be accepted only before the order has been packed or handed to the courier.

Can I place a bulk or corporate order?

Yes. Share the product names, quantities, delivery city and required date so we can confirm stock, pricing and fulfilment arrangements.

Products & Compatibility

How can I confirm a product is compatible with my device?

Check the compatibility, connector type, supported operating system, dimensions and model details on the product page. Contact us before ordering when you are unsure, and provide your exact device model.

What is included in the box?

The package contents are listed on the product page where available. Only the items specifically stated in the listing are included; phones, adapters or display accessories shown for demonstration may not be included.

Will colour and appearance exactly match the photographs?

We aim to show products accurately, but small differences may occur because of screen settings, lighting, packaging revisions or manufacturing batches. Specifications should be treated as more important than display colour.

Why can battery life or charging speed vary?

Actual performance depends on device settings, usage, network conditions, volume level, charger output, cable quality, battery age and other environmental factors. Published figures are typically estimates under test conditions.

Delivery

Where do you deliver?

We currently deliver within Pakistan through available courier partners. Service availability may vary for remote locations or products with battery-shipping restrictions.

How long does delivery take?

Estimated delivery is 3–5 working days for major cities and 5–7 working days for other locations, excluding public holidays, order-verification time and unexpected courier delays.

How can I track my order?

When tracking is available, the courier details or tracking number will be shared by email, SMS or WhatsApp after dispatch.

What should I do if my parcel arrives damaged?

Do not use, charge, pair or activate the affected product. Contact us within 24 hours with your order number, clear photographs of the item and packaging, and a continuous unboxing video whenever possible.

Payments

Which payment methods are available?

Available payment methods are shown at checkout and may include cash on delivery, bank transfer or supported online payment options.

Are the website prices final?

The product price is shown on its page. Any shipping charge, discount or additional checkout amount will be displayed before the order is submitted.

Returns & Warranty

Can I return an item if I change my mind?

An eligible product may be requested for return within 7 days only when it remains unused, unpaired, unactivated, complete and in original saleable packaging. Opened hygiene-sensitive products such as in-ear earbuds may not qualify unless defective.

What if I receive a wrong, missing or dead-on-arrival product?

Contact us within 24 hours with your order number and evidence. After verification, we will arrange the appropriate replacement, return or refund process under the applicable policy.

Are products covered by warranty?

Warranty coverage varies by product and may be provided by the manufacturer, authorised distributor or Khareedo Electronics. The applicable period, claim method and exclusions should be stated on the product page or warranty documentation.

Is a compatibility issue considered a defect?

Not when the product matches the specifications and compatibility information shown on the listing. Customers should confirm their device model and requirements before ordering.