Return and Refund Policy
We want every customer to receive the correct product in proper condition. This policy explains when a return, replacement, refund or warranty request may be made for products purchased directly from Khareedo Electronics.
Damaged, Missing, Incorrect or Dead-on-Arrival Products
- Contact us within 24 hours of delivery.
- Do not charge, pair, activate, register, install or continue using a product that appears damaged or incorrect.
- Provide the order number, product name, serial number where applicable, clear photographs of the item and packaging, and a continuous unboxing video whenever possible.
- Keep the complete product, accessories, manuals, labels, invoice, warranty card and original packaging until the claim is resolved.
- After verification, we may offer a replacement, exchange, store credit, repair, partial refund or full refund depending on the issue and applicable warranty.
Change-of-Mind Returns
An eligible return request may be submitted within 7 days of delivery. The product must be unused, unpaired, unactivated, undamaged, complete and in its original sealed or saleable packaging. Approval is subject to inspection and does not apply to every product category.
Products That May Not Be Returnable
- Products that have been used, charged, paired, activated, registered, installed, modified or physically damaged.
- In-ear earbuds, earphones and other hygiene-sensitive products after the seal or inner packaging has been opened, unless verified defective.
- Screen protectors, protective films, adhesives or similar products after application or removal of the protective layer.
- Products missing original packaging, accessories, manuals, labels, serial-number stickers, warranty cards or invoice.
- Clearance, final-sale, personalised, specially sourced, digital or software-based products, unless defective and covered by law or stated warranty.
- Damage caused by liquid, impact, voltage fluctuation, incorrect charging, unauthorised repair, misuse or failure to follow instructions.
- Products purchased from another seller or marketplace; requests must be handled by the original seller.
Compatibility and Performance
A product is not considered defective solely because it is incompatible with a device when the listing accurately stated its supported models, connector, operating system or technical requirements. Battery life, charging speed, wireless range and audio performance can vary according to usage and device conditions.
Return Shipping
When a verified issue was caused by us or the product arrived defective, we will provide return instructions and may arrange collection. For an approved change-of-mind return, the customer may be responsible for return delivery charges. Do not send a product back without approval and a return reference.
Inspection and Resolution
Returned electronics may require inspection or technical diagnosis. If the claim is approved, the relevant replacement, repair, credit or refund process will begin. A product that does not meet the conditions may be returned to the customer at the customer's expense.
Warranty Claims
Warranty coverage varies by product and may be provided by the manufacturer, authorised distributor or Khareedo Electronics. A warranty claim is separate from a change-of-mind return and may require troubleshooting, diagnosis, repair or replacement. Warranty does not normally cover accidental damage, liquid damage, misuse, unauthorised repair, normal wear or accessories consumed through use unless specifically stated.
Customer Data and Accounts
Before returning a device, remove personal data, memory cards, SIM cards and linked accounts where possible. Back up important data. We are not responsible for data loss during inspection, repair, reset or replacement.
Refund Timing
Approved refunds are issued to the original payment method where possible. Bank and payment-provider times vary. Cash-on-delivery orders may require verified bank or mobile-wallet details. Shipping fees may not be refundable for a change-of-mind return.